Last Updated: Sun 27th April, 2025
At Soko Uganda ("we," "us," or "our"), your privacy is our priority. This policy explains how we collect, use, disclose, and protect your personal information when you use our platform, www.sokouganda.com ("Platform"). By accessing or using our services, you agree to the terms of this policy.
We collect the following information to provide and improve our services:
a. Personal Data
Name, phone number, email address, and location.
Payment details (e.g., mobile money, card information).
Delivery address and order history.
b. Usage Data
IP address, device type, browser, and operating system.
Browsing history, pages visited, and interactions with the Platform.
Cookies and tracking technologies (see Section 6).
We use your data to:
Process orders, payments, and deliveries.
Improve user experience, Platform functionality, and customer support.
Communicate order updates, promotions, and newsletters (with your consent).
Prevent fraud, enforce policies, and comply with legal obligations.
We process your data based on:
Contractual necessity (e.g., fulfilling orders).
Your consent (e.g., marketing communications).
Legal compliance (e.g., tax or regulatory requirements).
We do not sell or rent your personal data. We may share it with:
Payment processors (e.g., mobile money providers, banks).
Delivery partners (e.g., Soko Deliveries) to fulfill orders.
Government authorities if required by law (e.g., tax audits, fraud investigations).
Third-party service providers (e.g., IT support, analytics tools) under strict confidentiality agreements.
We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls. However, no online platform is 100% secure, and we cannot guarantee absolute security.
We use cookies to enhance user experience, analyze traffic, and personalize content.
You can manage cookie preferences via your browser settings. Disabling cookies may limit Platform functionality.
We retain your data only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., financial records for 7 years).
Under Ugandan law, you have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request a copy of your data in a portable format.
To exercise these rights, contact us at support@sokouganda.com.
Our Platform is not intended for users under 18. We do not knowingly collect data from minors.
Our Platform may link to external websites (e.g., vendors, payment gateways). We are not responsible for their privacy practices.
We may update this policy periodically. Revised versions will be posted on our Platform with an updated "Last Updated" date. Continued use constitutes acceptance.
For privacy-related inquiries, contact:
Email: support@sokouganda.com
Phone: +256 781 369 782
Address: Kanjokya House, Kanjokya
1. Eligibility
Refunds/exchanges must be requested within 7 days of delivery.
Items must be unused, in original packaging, and resalable.
2. Non-Refundable Items
Perishable goods (e.g., food, flowers).
Customized/made-to-order products.
Digital downloads or completed services.
3. Refund Process
Refunds are processed to the original payment method within 7–14 business days after return approval.
Customers cover return shipping costs unless the item is defective or incorrectly shipped.
4. How to Initiate a Return
Contact our support team at support@sokouganda.com or +256 781 369 782 with your order details.
By using Soko Uganda, you acknowledge you have read and agreed to this Privacy Policy.
