Last Updated: Sun 27th April, 2025
At Soko Uganda, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, please review our policy below for returns, refunds, and exchanges.
Timeframe: Requests must be made within 7 days of receiving your order.
Condition: Items must be unused, undamaged, and in their original packaging with tags/labels intact.
Proof of Purchase: A valid order number or receipt is required.
The following items are not eligible for refunds or exchanges unless defective or misrepresented:
Perishable goods (e.g., food, flowers).
Customized, personalized, or made-to-order products.
Digital downloads, gift cards, or services already rendered.
Items marked "Final Sale" or "Non-Returnable."
Contact Support: Email support@sokouganda.com or call +256 781 369 782 within 7 days of delivery.
Provide Details: Include your order number, product details, and reason for return.
Return Approval: We will review your request and send return instructions (if approved).
Customer Responsibility: You are responsible for return shipping costs unless the return is due to:
Defective/damaged items.
Incorrect item shipped by Soko Uganda.
Recommended Method: Use a trackable shipping service. We are not liable for lost returns.
Timeline: Refunds are processed within 7–14 business days after we receive and inspect the returned item.
Method: Refunds are issued to the original payment method (e.g., mobile money, credit/debit card).
Partial Refunds: May apply if items are returned used, damaged, or missing parts.
Exchanges are subject to product availability.
Contact our support team to arrange an exchange for a different size, color, or item.
Report issues within 48 hours of delivery.
Provide photos/video evidence via email for faster resolution.
We will cover return shipping and expedite a replacement or refund.
Orders can be canceled within 24 hours of placement if not yet processed for shipping.
Contact support immediately for cancellation requests.
For refund-related questions, reach out to:
Email: support@sokouganda.com
Phone: +256 781 369 782
Business Hours: 8:00 am- 18:30pm Mon–Sat, 8 AM – 6 PM EAT
We reserve the right to update this policy. Changes will be posted on our website with a revised "Last Updated" date.
Note:
Replace placeholders (e.g., [Insert Date], [Insert Hours]) with specific details.
Link this policy prominently on your website (e.g., footer, checkout page).
By purchasing from Soko Uganda, you agree to the terms of this Refund Policy.
